![]() ![]() Helmet replacements are limited to 1 unit per year. You are the original owner of the helmet.Ĭases of helmet abuse are not eligible for replacement. You are able to present your crashed helmet and details of the incident that caused the damage. Minimum requirements to qualify for our crash replacement discountĭamage must be from an activity related crash or impact.Ĭrash replacement request is within two years of original purchase date with proof of purchase. Smith offers 30% off MSRP for crash replacement helmets. All fees for replacement depend on the model and parts required.Īccidents happen, and you should not use a helmet that has been involved in a crash. For more information, submit a request using the Contact Us form. Scratched or otherwise abused lenses and fixed lenses are not eligible for replacement. If your problem does not fall under our warranty policy, Smith may (at our discretion) be able to replace frames, lenses, and other parts for interchangeable models for a fee at our discretion. Our team of product experts will happily provide answers to help guide your decision. ![]() ![]() Purchases made with a warranty voucher are not eligible for return or exchange. You will be responsible for the cost of shipping and taxes of the replacement order. If your warranty claim is approved, you will be provided a warranty voucher good for use on one comparable product from same category. Check our Warranty Claim Photos for examples. Photos that clearly show the problem with your product.They can be found on the original packaging or on the product page at com These identify the specific model, colorway, and size. To help make the warranty process go smoothly, you'll need the following: The warranty process normally takes 1-2 weeks. Warranty activation: To start a warranty claim, which can only be done on our site, head over to the Smith Warranty Claim Form. These partners can be found by using our FIND A STORE link in the top right-hand corner of your country site. Any alteration to lenses, frame parts, or nose pads voids all warranties.įor in-store purchases, please contact your local Smith retailer. Please be advised that the Smith warranty is for authentic Smith products including authentic Smith lenses, frames, and parts without modification of any sort. ** Only applies to products purchased via The warranty program does not include a product that is lost, stolen, dropped, sat on, stepped on, run over, shattered, chewed by your pet, or any other damage that is caused by misuse, abuse, or negligence with specific reference to apparel, the warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use. After the expiration of the 90 days term, the warranty claim and coupon will lapse. * Any coupon provided by Smith for your approved warranty claim must be redeemed 90 days from the issuance. If your warranty claim is approved, you will be responsible for the cost of shipping and taxes of the replacement product. If a product is found defective by Smith, unless otherwise provided by the applicable law, Smith has sole discretion to determine whether to (i) replace (ii) repair (iii) provide a coupon * or (iv) provide a refund for the product **. Smith has sole discretion to determine what qualifies as a manufacturer's defect, and only authentic products purchased from an authorized Smith dealer or from the Smith website are covered by our limited lifetime warranty or standard limited warranty (as applicable). We'll repair or replace, at our discretion, any pair of Smith Prescription Eyewear found to be defective exclusive of damage caused by improper or unreasonable use.Īll Smith apparel and accessories are covered for the duration of one year from the date of purchase against any manufacturer’s defects under the terms and conditions of this policy unless otherwise stated in any mandatory applicable law. Nose pads and temples are free as long as the parts are available. Rx - Smith prescription eyewear is warranted to the original purchaser for two years from the date of purchase against any manufacturing defects. (“Smith”) is committed to quality, and we have built our reputation on long-lasting, high-performing products.Īll Smith sunglasses and goggles (including custom goggles) are covered for the lifetime of the product to be free from manufacturer's defects under the terms and conditions of this policy.Īll Smith helmets are covered for the duration of three years from the date of purchase against any manufacturer’s defects under the terms and conditions of this policy. ![]()
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